FAQ: Fody' Low FODMAP Food Products
Where are your Low FODMAP products made?
Fody products are made in different parts of the world. Our pasta sauces and olive oil are made in Italy, our nut bars and trail mixes in Canada, salsa and BBQ sauce in the USA…
Where can I find your Low FODMAP foods products’ ingredients?
Each Fody product’s nutritional facts and ingredients can be found on the Shop page
. Click on the Fody product of your choice, and discover its full nutritional label.
Do you have any Low FODMAP diet recipes to share?
We have a ton of delicious, low FODMAP diet recipes to inspire the use of our products. Check out all our low FODMAP recipes here
How does Fody test its products for FODMAP levels?
All Fody products have been tested and certified Low FODMAP foods in Australia by Monash University.
Are all Fody products Monash University Low FODMAP certified?
Yes, all Fody products have been tested and certified Low FODMAP in Australia by Monash University.
Are all Fody products gluten free?
Yes. Food products don’t necessarily have to be gluten free to be considered Low FODMAP foods, but all Fody items are both Low FODMAP and gluten free. We are in the process of certifying all our products with GFCO.
Are all Fody products lactose free?
Yes. All Fody products are lactose free. Food products don’t necessarily have to be lactose free to be considered Low FODMAP, but all Fody items are both Low FODMAP and lactose free.
Are all Fody products certified kosher?
Our Dark Chocolate Nuts & Sea Salt Bars, Almond Coconut Bars, Taco Seasoning, Steak Spice Blend, Lemon Herb Seasoning, and our Kettle Cooked BBQ Chips are all certified kosher. We are in the process of certifying the remaining products in our line with trusted Kosher certifiers.
Are Fody products vegan?
All our products are vegan, except for our Chicken Soup Base. We are in the process of certifying our products with a trusted vegan certifier.
Can I try a sample of Fody products?
We do not offer samples of
Fody products, but it is our promise that you will absolutely love our delicious Low FODMAP products and recipes!
What is the shelf life for Fody products?
Every Fody product has its own shelf life, or best before date. Contact us at firstname.lastname@example.org for the exact shelf life and best before date for the products in your order.
How long are Fody products fresh after opened?
Fody products are like any other packaged product on the market! Once opened, they will stay fresh depending on which type of product it is, how well they are sealed, and the temperature at which they are kept in the fridge.
How is Fody Garlic Infused Olive Oil Low FODMAP if garlic is high in FODMAPs?
Garlic contains fructans (oligosaccharides), making them high in FODMAPs. These fructans are water-soluble, and would therefore leech out into a water-based substance such as a soup broth. Since water and oil don’t mix, these fructans in garlic will not leech out in oil. Therefore, it’s safe to infuse the essence of garlic in oil, and enjoy the flavor with none of the symptoms.
Are Fody nut bars gluten and lactose free?
Fody Dark Chocolate Nuts &Sea Salt Bars and Almond Coconut Bars are all gluten and lactose free, the "may contain milk" is on the label because of the factory they are made in BUT there is a very intense clean down and testing done to ensure they are completely lactose free!
FAQ: Purchasing & Shipping
Do you offer free shipping?
Yes! We offer free shipping on all USA and Canada orders of $50 or more (not including promotions).
How much are shipping costs? How long will it take to receive my order?
Shipping costs are calculated at checkout based on shipping destination, and products in your order. We offer a variety of shipping options to suit your needs (including standard &express).
How do I change or cancel my order?
To make any changes to an existing order, or to cancel an order, please contact us immediately at email@example.com or give us a call at 1-844-FODMAPS. Please note that we ship our orders pretty quickly- sometimes the same or next day after it is placed. Therefore, if you would like to make a change or cancellation, contact us as soon as possible. Once an order has been shipped, we cannot make any changes or cancellations.
I can’t login to my account, or forgot my password?
If you are experiencing difficulties with accessing your
Fody account, please send us an email to firstname.lastname@example.org and we will be happy to help.
What forms of payment do you accept?
We accept all major credit cards & PayPal.
How do I use my discount/promo code?
Once you are ready to place your order, go ahead and checkout. Once you are in checkout, enter your full discount code in the small text box in the payment information.
Do you offer gift cards?
Yes, we do offer the purchase of gift cards for future use! Find our
Gift Cards in our Shop
Are the Fody gift cards electronic?
Yes, our gift cards are e-gift cards.
How do I use my gift card?
Once you purchase a
Fody gift card, you will receive an email with the letter and number combination code. To redeem the gift card, you may input this code in the promo code/ discount code text box at checkout.
Where can I buy Fody products in store?
products are sold on our online Shop and on Amazon. You can also find us in a retail location near you, check out our Store Locator
Does Fody ship to my country?
Currently we ship to the US, Canada, the UK and other European countries. Keep checking back and stay tuned through our newsletter and social media for more countries!
How can I track my order?
After you make a
Fody purchase, your tracking number will be sent to you in your confirmation email. You can track your order using this number on the carrier’s website.
How do I purchase wholesale orders for resale?
For all wholesale inquiries, please email us at email@example.com.
What is your refund/return policy?
Please email us at firstname.lastname@example.org or call us at 1-844-FODMAPS to inquire about a credit or exchange, we will be happy to address your concerns.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unopened (and uneaten) and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is opened, damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable) Please contact us at email@example.com with any refund inquiry so that we can better assess your eligibility for a full or partial refund.
Damaged Goods (if applicable) If there is visible damage to your order/products upon delivery, please email us at firstname.lastname@example.org or call us at 1-844-FODMAPS to inquire about a refund within 48 hours of receiving your order and detecting such damage.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fodyfoods.
Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you do receive a refund, the original cost of shipping will be deducted from your refund.
FAQ: Low FODMAP Foods & IBS
We answer common questions about FODMAP foods - What are FODMAPs? What foods contain FODMAPS? What is a FODMAPS diet? - and IBS in the sections below!
I think I have IBS. What do I do?
First and foremost, please see your doctor for a definite diagnosis of IBS. It is very important to rule out other serious conditions that may share symptoms with IBS. If you have IBS and need guidance on IBS foods to avoid, please seek out the help of a registered dietitian.
What is the Low FODMAP diet?
The Low FODMAP diet is an evidence-based approach to relieve symptoms of Irritable Bowel Syndrome (IBS). For more information about the Low FODMAP diet, who it is for, how it works, and help getting started, visit our FODMAPs 101 page
What are FODMAPs?
According to Monash University, FODMAPs are a group of dietary sugars that are poorly absorbed in the small intestine. FODMAPs can trigger digestive issues including gas, bloating, distension, abdominal discomfort, pain, diarrhea and/or constipation by some people, especially those with Irritable Bowel Syndrome (IBS). FODMAP stands for: Fermentable Oligosaccharides Disaccharides Monosaccharides And Polyols.
What foods contain FODMAPs?
There are 5 types of FODMAPs that exist in the food we eat. They are: fructose, lactose, fructans, galacto-oligosaccharides and sugar alcohols. Food can contain one or more types of FODMAPs. FODMAPs are found in many foods: from various fruit and vegetables, to milk and wheat. It can be confusing to identify FODMAP foods, and you may find many different contradicting opinions and low FODMAP food charts out there. For more information on high and low FODMAP foods, see our FODMAPs 101 page
. Also, check out our High
and Low FODMAP Food Charts
Is there a Low FODMAP serving size that is acceptable?
Yes, but the “safe” Low FODMAP serving size is different for every food. We highly recommend using the Monash University Low FODMAP App to see all food ingredients and their serving sizes. As the diet is quantity based, please check the serving sizes on the label of each Fody product or by referencing the Monash Low FODMAP App. Note: One serving of the product can assist with following the Monash University Low FODMAP diet™. A strict Low FODMAP diet should not be commenced without supervision from a healthcare professional.
Is a Low FODMAP diet for life?
No, there is a re-introduction phase where you will determine which higher FODMAP foods can be tolerated by your body. Please discuss re-introduction with your dietitian. Learn more about the three stages of the diet on our FODMAPs 101 page
Note: Check out our detailed list of FODMAP FAQ's here
FAQ: FODMAP Food Resources
Where can I find Low FODMAP diet recipes?
low FODMAP recipes on our very own Blog
. Also, check out the Fody Resources
page for some of our other favorite low FODMAP recipes.
How can I stay up to date with new Fody products and blog posts?
Please subscribe to
Fody News by entering your email in the footer, and follow us on Facebook, Instagram, and Twitter for the latest in
Fody products, updates, and blog posts.
What FODMAP Food resources do you offer for dietitians?
Fody loves dietitians. To join our Dietitian Loyalty Program, email us at firstname.lastname@example.org with your contact information and tell us what Low FODMAP product you would like to see available.