Frequently asked questions
Fody products are made in different parts of the world. Our olive oils are made in Italy, our snack bars in Canada, and all our sauces and ketchups are made in the USA.
Each Fody product’s nutritional facts and ingredients can be found on the Shop page. Click on the Fody product of your choice, and discover its full nutritional label.
We have a ton of delicious, low FODMAP diet recipes to inspire the use of our products. Check out all our low FODMAP recipes here!
All Fody products have been tested and certified Low FODMAP foods in Australia by Monash University.
Yes, all Fody products have been tested and certified Low FODMAP in Australia by Monash University.
Yes. Food products don’t necessarily have to be gluten free to be considered Low FODMAP foods, but all Fody items are both Low FODMAP and gluten free.
Yes. All Fody products are lactose free. Food products don’t necessarily have to be lactose free to be considered Low FODMAP, but all Fody items are both Low FODMAP and lactose free.
Our Dark Chocolate Nuts & Sea Salt Bars, Almond Coconut Bars, Blueberry Almond Bars, Peanut Butter Chocolate Quinoa Bars, Taco Seasoning, Steak Spice Blend, Everyday Blend Seasoning, Ranch Style Seasoning, Lemon Herb Seasoning, Kettle Cooked BBQ Chips and Pink Himalayan Salt Chips are all certified kosher.
All our products are certified vegan, except for our Chicken Soup Base (of course).
We do not offer samples of Fody products, but it is our promise that you will absolutely love our delicious Low FODMAP products and recipes.
Every Fody product has its own shelf life, or best before date. Contact us at email@example.com for the exact shelf life and best before date for the products in your order.
Fody products are like any other packaged product on the market! Once opened, they will stay fresh depending on which type of product it is, how well they are sealed, and the temperature at which they are kept in the fridge.
Garlic contains fructans (oligosaccharides), making them high in FODMAPs. These fructans are water-soluble, and would therefore leech out into a water-based substance such as a soup broth. Since water and oil don’t mix, these fructans in garlic will not leech out in oil. Therefore, it’s safe to infuse the essence of garlic in oil, and enjoy the flavor with none of the symptoms.
Fody Dark Chocolate Nuts & Sea Salt Bars and Almond Coconut Bars are all gluten and lactose free, the "may contain milk" is on the label because of the factory they are made in BUT there is a very intense clean down and testing done to ensure they are completely lactose free!
Yes. We offer free shipping within the contiguous United States and Canada on all orders of $50 or more (after discounts and not including gift cards). Exclusions: Alaska, Hawaii, Northwest Territories, Nunavut, Yukon.
Spend $50 or more, and receive free shipping. Exclusions: Alaska, Hawaii, Northwest Territories, Nunavut, Yukon. Otherwise, shipping costs are calculated during checkout.
To make any changes to an existing order, or to cancel an order, please contact us within 24 hours of placing order at: firstname.lastname@example.org or call us at 1-844-FODMAPS. Once an order has been shipped, we cannot make any changes or cancellations.
Yes, we do. Available in the USA and Canada only. Fody is proud to offer our FEEL AMAZING (or your money back) GUARANTEE. We are so confident that you will LOVE our feel-amazing, taste-amazing sensitive recipe foods that if you try a Fody product for the first time and aren’t 100% satisfied, we will give you your money back. Click here for more details.
If you are experiencing difficulties with accessing your Fody account, please send us an email to email@example.com and we will be happy to help.
We accept all major credit cards & PayPal.
Once you are ready to place your order, go ahead and checkout. Once you are in checkout, enter your full discount code in the small text box in the payment information.
Yes, we do offer the purchase of gift cards for future use! Click here to find our Fody Gift Cards in our shop.
Yes, our gift cards are e-gift cards. Please note that our gift cards can only be sent to the person who purchases the email. Once you receive your gift card, you can print it or forward it to your gift recipient.
Once you purchase a Fody gift card, you will receive an email with the letter and number combination code. To redeem the gift card, you may input this code in the promo code/discount code text box at checkout.
Fody products are sold on our online Shop and on Amazon. You can also find us in a retail location near you, check out our Store Locator.
Currently we ship to the US and Canada. Keep checking back and stay tuned through our newsletter and social media for more countries!
After you make a Fody purchase, your tracking number will be sent to you in your confirmation email. You can track your order using this number on the carrier’s website.
For all wholesale inquiries, please email us at firstname.lastname@example.org
Due to food safety guidelines, we no longer accept product returns but do have a satisfaction guarantee. For full details, please see the section entitled “Does Fody offer a Money Back Guarantee?” above.
If there is visible damage to your order/products upon delivery, please email us at email@example.com to inquire about a refund within 48 hours of receiving your order and detecting such damage.
We answer common questions about FODMAP foods and IBS in the sections below. What are FODMAPs? What foods contain FODMAPS? What is a FODMAPS diet?
First and foremost, please see your doctor for a definite diagnosis of IBS. It is very important to rule out other serious conditions that may share symptoms with IBS. If you have IBS and need guidance on IBS foods to avoid, please seek out the help of a registered dietitian.
The Low FODMAP diet is an evidence-based approach to relieve symptoms of Irritable Bowel Syndrome (IBS). For more information about the Low FODMAP diet, who it is for, how it works, and help getting started, visit our FODMAPs 101 page.
According to Monash University, FODMAPs are a group of dietary sugars that are poorly absorbed in the small intestine. FODMAPs can trigger digestive issues including gas, bloating, distension, abdominal discomfort, pain, diarrhea and/or constipation by some people, especially those with Irritable Bowel Syndrome (IBS). FODMAP stands for: Fermentable Oligosaccharides Disaccharides Monosaccharides And Polyols.
There are 5 types of FODMAPs that exist in the food we eat. They are: fructose, lactose, fructans, galacto-oligosaccharides and sugar alcohols. Food can contain one or more types of FODMAPs. FODMAPs are found in many foods: from various fruit and vegetables, to milk and wheat. It can be confusing to identify FODMAP foods, and you may find many different contradicting opinions and low FODMAP food charts out there. For more information on high and low FODMAP foods, see our FODMAPs 101 page. Also, check out our High and Low FODMAP Food Charts.
Yes, but the “safe” Low FODMAP serving size is different for every food. We highly recommend using the Monash University Low FODMAP App to see all food ingredients and their serving sizes. As the diet is quantity based, please check the serving sizes on the label of each Fody product or by referencing the Monash Low FODMAP App. Note: One serving of the product can assist with following the Monash University Low FODMAP diet™. A strict Low FODMAP diet should not be commenced without supervision from a healthcare professional.
No, there is a re-introduction phase where you will determine which higher FODMAP foods can be tolerated by your body. Please discuss re-introduction with your dietitian. Learn more about the three stages of the diet on our FODMAPs 101 page. For more information, check out our detailed list of FODMAP FAQ's above.
Check out Fody's low FODMAP recipes on our very own Blog. Also, check out the Fody Resources page for some of our other favorite low FODMAP recipes.
Please subscribe to Fody News by entering your email in the footer, and follow us on Facebook, Instagram, and Twitter for the latest in Fody products, updates, and blog posts.
Fody loves dietitians. To join our Dietitian Loyalty Program, email us at firstname.lastname@example.org with your contact information and tell us what Low FODMAP product you would like to see available, or you'd like some coupons.
Fody’s Subscription program is currently available in the USA only. Coming to other countries soon.
Subscribe and save by placing a subscription order for any Fody product directly on our Shop. Simply click on the product(s) you would like to subscribe to, choose your delivery schedule (every 2, 4, 6 or 8 weeks) and save 10% every time you receive that subscription order. Order once, then sit back, relax, and let your Fody products arrive at your doorstep on a schedule that works best for you. Note: Fody's shipping policy applies to all subscription orders. For more details, please see FAQ - Fody's Shipping Costs.
To add another product to an existing subscription, please log into your Fody account page and click the "Manage Subscriptions" button, underneath the Order History section. Once logged in, you can add another product to your subscription by clicking on “Add Product”.
To make a change or to cancel an existing subscription, please log into your Fody account page and click the "Manage Subscriptions" button, underneath the Order History section. Once logged in, you will be able to cancel your subscription, or edit your shipping frequency, quantities and product selection. Please note that any changes to subscriptions MUST occur a minimum of 24 hours before the scheduled ship date.
To update your credit card information, log into your Fody account and click the "Manage Subscriptions" button. Then, select "Billing Information", then select "Update Card" and enter your updated credit card information. Click "Update Card" again to save.
To update your address, log in to your Fody account and click "Manage Subscriptions". Then, click the "Edit" button on the right hand side of your address and enter in the correct shipping/ billing information and then click "Save" at the bottom of the screen. *All changes made will only affect Future shipments.
If an order has already processed, and you need to change the address, please contact customer service at 1-844-FODMAPS (1-844-363-6277) or email email@example.com.
Fody’s subscription program will automatically charge the credit card you used to checkout with during your original subscription order placement. Gift Cards, as well as PayPal Express, are not set up for auto-charge functionality.
Fody discount codes do not apply to subscription products. Discount codes will only apply to one-time purchase items on our Shop.
To track your subscription order, log into your account and click on the "Order Number" for tracking information. If you need additional information please contact us at firstname.lastname@example.org.
*Please note we are unable to make changes regarding delivery after an order has already processed and shipped. If you need to change the delivery address or delivery instructions for an order that has already shipped, please contact the courier directly.
If you have received an order that is incomplete or missing any item(s), please contact customer service at 1-844-FODMAPS (1-844-363-6277) or email email@example.com and include your Order Number with a description of the missing item(s). We will do our best to get your item sent out as soon as possible.